YMCA of Middle Tennessee

900 Church Street Nashville, TN 37203 - 615-259-9622 - Directions

Mystery Member

Your feedback is important to us and crucial to providing the best member experience possible.

Here's how you can help: Tell us about your experience on a particular day at the Y. Visit this page and complete the anonymous "mystery member" form for that day's visit. You may return and submit form reports as often as you like but only once per daily visit. Simply answer the questions and make as many comments as you wish. That's it!

Thanks for helping make your Y an even better place to be!

Were you greeted by name at the Welcome Center? Yes No

Was the staff dressed professionally with YMCA name tags and staff shirts? Yes No

Did you receive a greeting on the Wellness floor or in your class from a staff person? Yes No

Did you see a staff person circulating and talking to members on the wellness floor? Yes No

Did every staff person greet you when you walked by them? Yes No

Were you able to complete your workout or participate in a class as you planned? Yes No

If no, please explain


Do you know a staff person by name? Yes No

If so, how were you introduced?


How clean was the facility? Excellent Very Good Fair Poor

Please rate your overall experience? Excellent Very Good Fair Poor

Based on this visit, would you recommend the Y to a friend? Yes No



Date and Time of day you visited:


Please provide us with additional comments:


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